Help Center
vs98 FAQ — All Your Questions Answered Here
Whatever questions you have about deposits, withdrawals, VIP benefits, security, or verification — you will find detailed answers from vs98 on this page.
This page organizes the most frequently asked questions about the vs98 platform into five categories — Deposits, VIP Program, Stay Safe, Withdrawals and Verification & Documents. Every answer is written in plain language so you can find a solution quickly. If you cannot find the answer to your question, contact us directly via our 24/7 live chat or email.
All Questions & Answers
Deposits
Deposit
Depositing at vs98 is completely free — no processing fees or hidden charges. You can deposit a minimum of ৳300 via bKash, Nagad, Rocket, or Upay and it will be added to your account right away. However, mobile banking providers may set their own transaction limits, which is part of their own policy.
Deposits usually reflect within a few minutes. If there is a delay, first check in your mobile banking app whether the transaction was successful. If it was, contact vs98's 24/7 live chat with the transaction ID and a screenshot — our team will resolve the issue quickly.
Log in to vs98, go to the deposit option, and select Nagad. Send money via Nagad to the designated number and enter the transaction ID in the form. The minimum deposit is ৳300. If all details are filled in correctly, the funds will be added to your account promptly.
Money deposited via bKash usually reaches your vs98 account within a few minutes. Refresh the page right after the payment is complete. If it takes more than 30 minutes, contact live chat with your bKash transaction ID.
For every payment method — bKash, Nagad, Rocket, and Upay — the minimum deposit amount is ৳300. If you send less than this, the transaction may not be accepted. So make sure the amount is at least ৳300 before depositing.
VIP Program
VIP
Each week, a fixed percentage of your total bets is added to your account as cashback. The cashback rate depends on your VIP tier — it increases gradually from Bronze to Platinum. Cashback is usually credited at a set time at the end of the week.
VIP members enjoy higher weekly cashback, exclusive promotions, priority support, and special bonus offers. The higher the tier, the greater the benefits. vs98's VIP program is designed to specially reward regular players.
Your tier upgrades automatically through regular play and consistent betting. The more active you are, the faster you can reach the next tier. You can easily check your current position and progress from your account dashboard.
vs98's four VIP levels are: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8%; Gold — up to 1.1%; and Platinum — up to 1.5% weekly cashback. As you move to higher tiers, cashback and other benefits increase automatically.
The terms for VIP cashback may vary by tier. For details, log in to your account and check the VIP section, or contact our support team via live chat. Generally, cashback is added directly to your balance and is available to use.
Stay Safe
Security
Change your password immediately and notify vs98 via live chat or email ([email protected]). If possible, also change the PIN on your payment method for now. Our team will temporarily lock the account, investigate, and do everything possible to keep your funds safe.
Yes. vs98 uses industry-standard SSL (Secure Socket Layer) encryption, which keeps your personal information, payment details, and transaction data secure. Server communication is encrypted, so third parties cannot read the data. If you see a lock icon in your browser's address bar, your connection is secure.
Always access the site from the correct URL vs98.lat. Fake sites often look the same but have a slightly different URL — such as extra characters or a different domain extension. Do not log in from any unfamiliar link. If in doubt, ask us in live chat. We never send login links via SMS or WhatsApp.
Never share your OTP, bKash PIN, Nagad PIN, or account password with anyone. No vs98 staff member will ever ask you for this information. If someone claiming to be a support agent asks for these details, end the conversation immediately and report it to [email protected].
It is best to avoid logging in to any account over public Wi-Fi. If you must, make sure the site URL starts with https://. Using your own mobile data to log in is the safest option. Remember to log out when you are done.
Withdrawals
Withdrawal
To withdraw winnings from a bonus, you need to meet the wagering requirement. For example, for a ৳1,500 bonus with a 10x wagering requirement, you need to place a total of ৳15,000 in bets based on the bonus amount. Once the requirement is met, withdrawal follows the normal process.
Withdrawal requests at vs98 are usually processed within 5 to 30 minutes. Whether through bKash, Nagad, Rocket, or Upay, the funds should arrive within that time. If there is an unusual delay, let us know via live chat.
Yes, this is mandatory. The name on your vs98 account and the name registered to your bKash, Nagad, Rocket, or Upay number must be exactly the same. If the names do not match, the withdrawal may be held up. This is in place to ensure security.
The minimum withdrawal amount at vs98 is ৳800. It is not possible to withdraw less than this. As long as your balance is sufficient, you can withdraw at any time via bKash, Nagad, Rocket, or Upay.
Yes, withdrawals at vs98 are open 24 hours a day, 7 days a week. Even at night or on holidays, the goal is to have funds delivered within 5 to 30 minutes. If you run into any issues, the 24/7 support team is always ready to help.
Verification & Documents
Verification
Verification is typically requested during your first large withdrawal or if unusual activity is detected on your account. vs98 may also request verification at any time to ensure security. This is a normal process and is done for your protection.
Verification confirms that the account belongs to you and that no one else is accessing your funds. It is an important measure to prevent identity theft and fraud. If verification is requested, withdrawals may be temporarily suspended until it is completed.
Absolutely. All documents you submit are stored in an SSL-encrypted system and can only be viewed by authorized vs98 staff for verification purposes. No information is shared with third parties, and vs98's privacy policy ensures this.
This is an important security requirement. A matching name confirms that you are managing your own account and that no one else has opened an account in your name to commit fraud. That is why you should enter your correct name as per your NID at the time of registration.
Generally, a National ID card (NID) is the most widely accepted. A passport or driving license may also be accepted. Which document is needed depends on the situation — the support team will let you know specifically which one to provide.
Didn't find the answer to your question?
vs98's support team is by your side 7 days a week, 24 hours a day. Reach out in Bengali or English — whichever is convenient for you.
24/7 Live Chat
Email Support
Bengali & English
Email: [email protected]